Privacy Policy

Last updated: 6th August 2025

We care about your privacy and want you to know how we collect, use, and protect your information when you visit our website and purchase tickets for our festival.

1. Who We Are

This website is run by App-Fest Limited, based in Tewkesbury, Gloucestershire. If you have questions about this policy, please contact us at info@app-fest.co.uk

2. Information We Collect

We may collect the following information when you use our website or buy tickets:

Personal details: name, email address, phone number, billing and delivery address.
Payment information: processed securely by our ticketing/payment provider (we do not store card details).
Technical information: IP address, browser type, and device data (via cookies).
Optional information: if you sign up to our newsletter, surveys, or competitions.

3. How We Use Your Information

We use your information to:

Process your ticket orders and send confirmations.
Keep you updated with important event information.
Improve our website and customer experience.
Send you marketing emails (only if you have opted in).
Meet legal and safety requirements.

4. Cookies

Our website uses cookies to help it work properly and to improve your browsing experience. You can control cookies through your browser settings. If you're not sure how to do this, you can follow this link for instructions: http://www.aboutcookies.org/how-to-delete-cookies/

5. Sharing Your Information

We do not sell your information to third parties.

We may share limited data with:

Ticketing/payment providers (for secure transactions).
Email/newsletter platforms (if you subscribe).
Authorities, if required for legal or safety reasons.

6. How We Protect Your Information

We use secure systems and encryption where possible to keep your data safe. Only authorised team members can access personal information.

7. Your Rights

Under UK data protection law, you have the right to:

Access the data we hold about you.
Request corrections or deletion.
Withdraw consent for marketing at any time.
File a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy.

8. Children’s Privacy

Our website is not directed at children under 13. If we learn we have collected personal information from a child without consent, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page.